Política de reembolso

Refund & Return Policy

Welcome to PrettyLittleCovers.com — your trusted destination for stylish, durable, and affordable home cover solutions. We are a USA-based, locally owned brand serving customers worldwide with free shipping and fast delivery options.

At Pretty Little Covers, your satisfaction is our priority. That’s why we stand behind every product we offer.

🔁 30-Day Hassle-Free Return & Refund Policy

We proudly offer a 30-Day Money-Back Guarantee on all eligible purchases.

To qualify for a return or refund, items must be:

  • Unused
  • In original condition
  • In original packaging

To start your request, simply contact us at:

📧 prettylittlecoverschaircovers@gmail.com
📅 Available 24/7 — we’re always here to help

Please include:

  • Full name
  • Order number
  • Clear photos of the item and packaging
  • A brief explanation of the issue

Our team will review your request and respond within 24 hours or less.

✅ Eligible for Refund or Replacement

We will gladly offer a refund or replacement if:

  • You received the wrong item
  • The item arrived damaged or defective
  • You contacted us within 30 days of delivery
  • You provided clear photo evidence

Once approved, refunds are processed within 3–5 business days to your original payment method. A 30% restocking fee may apply.

❌ Non-Refundable Situations

We are unable to offer refunds if:

  • An incorrect shipping address was provided
  • The package is marked as delivered but reported as lost

Tip: We recommend choosing priority shipping with insurance for extra protection.

📦 Returned to Sender Policy

If your order is returned due to an incorrect or undeliverable address, you may choose:

Reshipment:
Pay a small reshipping fee and we’ll send your order again.

Refund:
Receive a refund excluding original shipping, priority fees, and a 30% restocking fee.

If the item is not returned to us (lost or destroyed), we will issue a 50% store credit.

If the issue was caused by our error, we will reship your order free of charge.

❗ Order Changes & Cancellations

Orders are processed quickly. Therefore:

  • Changes or cancellations must be requested within 12 hours of purchase
  • After 12 hours, orders cannot be modified

🚫 Clearance & Final Sale Items

Items marked as:

  • Clearance
  • Final Sale
  • Seasonal Specials

are non-refundable and non-returnable and may not include original packaging.

🌍 International Orders & Customs

We ship worldwide with free standard shipping and optional priority delivery.

Please note:

  • Customs fees, taxes, and duties are the buyer’s responsibility
  • We are not responsible for delays caused by customs

🔐 Our Commitment to You

Pretty Little Covers proudly serves thousands of happy customers worldwide with:

  • Fast, trackable shipping
  • Secure payment processing
  • 24/7 customer support
  • A commitment to quality and satisfaction

We’re more than a store — we’re here to help you transform your home with ease and style.

💬 Need Help? Contact Us Anytime

Have a question or need assistance? Our team is always ready to help.

📧 prettylittlecoverschaircovers@gmail.com
💼 Available 24/7 — we typically respond within a few hours